Privacy Policy

Last Updated: January 22, 2026 

This Privacy Policy describes how TotalFix ("we", "our", "us") collects, uses, and protects information when you use our website, mobile application, and related services.

This policy is provided to meet transparency requirements and does not create any contractual or legal guarantees beyond applicable law.

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1. Information We Collect

a. Information You Provide

We may collect the following information when you use our platform:

• Name

• Mobile number

• Email address

• Service address and city

• Service-related details you choose to provide

b. Service & Usage Information

• Selected services and booking details

• Appointment date and time

• Basic service history

c. Payment Information

• Transaction reference details such as amount, date, and payment status

We do not store card numbers, CVV, or banking credentials. Payments are processed by independent third-party payment service providers.

d. Location Information

Location data may be used to enable service availability and allocation. You can control location permissions through your device settings.

e. Media Uploads

Photos or files submitted by users for service-related purposes.

f. Automatically Collected Information

• IP address

• Device and browser information

• App usage data

• Cookies or similar technologies

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2. How Information Is Used

Information collected may be used to:

• Enable basic platform functionality

• Process service requests

• Communicate service-related updates

• Provide customer support

• Improve platform performance

• Comply with legal obligations

We do not use personal data for purposes unrelated to platform operation without user consent.

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3. Information Sharing

We do not sell personal information.

Information may be shared only with:

• Service professionals involved in fulfilling a request

• Payment processors for transaction handling

• Technology providers supporting app or website operations

• Authorities where disclosure is required by law

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4. Cookies & Similar Technologies

Cookies may be used to support basic functionality and understand usage patterns. You can disable cookies through browser settings, though some features may not function correctly.

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5. Data Protection

Reasonable technical and organizational measures are used to safeguard information. However, no electronic transmission or storage method is completely secure.

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6. User Choices

You may:

• Request access to your information

• Request correction of inaccurate data

• Request deletion of your data, subject to applicable laws

• Opt out of non-essential communications

Requests can be submitted using the contact details below.

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7. External Links

The platform may contain links to third-party websites or services. We are not responsible for their content or privacy practices.

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8. Children’s Information

The platform is not intended for users under the age of 13. We do not knowingly collect personal data from children.

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9. Policy Changes

This Privacy Policy may be updated periodically. Updates will be reflected by revising the "Last Updated" date.

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10. Contact

For privacy-related questions or requests:

TotalFix
Email: totalfix@gmail.com
Phone: 9507832423

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